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My parcel is missing

If your believe your delivery has been lost or missing please get in touch with us as soon as possible. You can get in contact with us here

For lost consignments, you must report the loss within 14 calendar days of the date of the due date. We will then send you out a form, which you must fill in accurately and completely and return to us within 28 calendar days of us sending out the form. We may ask to see evidence of the value of the item in order to help us investigate your claim.

For any more information regarding a lost delivery please see our terms and conditions