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My delivery has been damaged

If your delivery has been damaged please get in touch with us as soon as possible. You can get in contact with us here

For damaged consignments, you must report the damage within 14 calendar days of the date of the delivery. We will then send you a form, which you must fill in accurately and completely and return to us within 28 calendar days of us sending out the form. We may ask to inspect the packaging and the item (where it has been damaged) or see evidence of the value of the item in order to help us investigate your claim.

For any more information regarding a damaged delivery please see our terms and conditions