Welcome to our support centre

How can we help you?

What details are required on an invoice for international deliveries?

Standard procedure of details required on an invoice for international deliveries:


  • All invoices must be typed and not written. 5 copies will print out with your label. If you experience any difficulties with this, please contact us
  • The invoice must state the full shippers/ exporters name and address. In most cases, this will be the details for yourself.
  • There must be an itemised list of what is being sent and a value per item with a total.
  • All invoice images must be of good quality to ensure an excellent image for the destinations customs to use. All sections of the invoice MUST be completed.
  • All details on the waybill (label) & invoice must match.
  • If you are VAT registered and are sending the parcel outside of the EU, it must be EORI registered with HMRC. You will need to  contact the HMRC helpline on 0300 200 3700 who will be able to direct you regarding the registration process.
  • If you are not VAT registered or a business you will need to enter GBUNREG on the invoice as the VAT number
  • The invoice must state a buyer with a Norway/ Switzerland address with full name (Initials are unacceptable).
  • For parcels being sent to Brazil, the Cadastro Pessoa Fisica (CPF/ Tax ID) must be typed on the invoice in the consignee/ recipients details section.
  • All copies of the invoice must be securely fixed to the parcel.


Failure to comply with these requirements may result in unnecessary delays and/ or the return of the consignment at an extra cost which will be beyond our control.

More information regarding invoices can be found here