Welcome to our support centre

How can we help you?

How can I monitor the status of my package or parcel through the delivery journey?

Your parcel will be issued with a unique tracking number which is issued to you during the order confirmation. The tracking number will also be shown on the booking manifest which the collection driver will leave with you.

All our parcels are tracked throughout their journey and can be viewed online following the collection of your parcel.

To check the status of your parcel including delivery times and dates please click here http://www.ipostparcels.com/#anchor-link-to-qq and enter your consignment number or reference number in the ‘Tracking your parcel’ box. Here you’ll be able to see booking information, the parcel’s journey and you’ll even be able to rearrange the delivery.

*If you don’t have a valid consignment or reference number please contact the person or company who sent you the parcel. Failing this you can use our contact us form stating as much information as possible including full name and delivery address.

To track international express air orders: please use this link http://ukmail.trackmyparcel.info/

**Please note:

  • You will be taken out to an external link
  • It can take a few seconds until your tracking information is found
  • Once your order is found; click 'Details' and you will be able to see the status of your parcel at each stage it has been scanned.